On this page
Policy scope
What this policy covers
This Betzillo privacy policy explains how information may be handled when Australian players browse the site, create an account, use casino services, make payments, request withdrawals or contact support. It also covers verification, security, responsible gambling and relevant service providers. External websites have their own privacy policies.
Reviewed: 2026.
Information collected
Information Betzillo may handle
| Activity | Information involved | How it is used |
|---|---|---|
| Account registration | Your name, contact details, account credentials, age confirmation and other registration information. | Used to create and manage your Betzillo account, confirm eligibility and provide casino services. |
| Identity and location checks | Proof of age, identity and location details, plus other KYC information requested by Betzillo. | Used for automated verification, compliance checks and decisions about access, payments or withdrawals. |
| Payments and withdrawals | Numbers or checked items you enter into a tool. | Held in page memory and cleared on reload. |
| Casino activity | A topic selection and prepared text. | Used to operate the casino, apply the relevant terms, protect accounts and support safer gambling. |
| Support contacts | Messages and information you provide through 24/7 live chat or email. | 24/7 live chat and email |
Provide only the information needed for your Betzillo account, verification, payments or support request. Betzillo may restrict services, payments or withdrawals while required checks are incomplete.
Use of information
How Betzillo uses your information
- Provide, maintain and personalise access to Betzillo casino services.
- Process account activity, deposits, withdrawals, bonuses and customer support requests.
- Verify age, identity and location and help protect against fraud or misuse.
- Meet legal, regulatory, security and responsible gambling obligations.
Betzillo may also use information to communicate about your account, improve its services and enforce its General Terms & Conditions. The exact processing purposes depend on the information and service involved.
Cookies and storage
Cookies and similar technologies
Betzillo may use cookies or similar technologies to keep the website working, remember relevant settings, support security and understand how services are used. Available controls depend on your browser and the settings offered on the site.
Your browser may also retain history, cache or downloaded files. You can manage these through your browser settings. Read the Cookies Policy for more information about these technologies.
Service providers
Hosting, payments and request records
When you visit Betzillo, hosting and security systems may receive information needed to deliver the site, such as your page request, connection details and browser information. Payment and verification providers may receive information required to deliver their services.
Retention periods depend on the type of information, the service involved and applicable legal or regulatory requirements. Betzillo keeps information for as long as needed for those purposes, including resolving disputes and enforcing its terms.
Sharing information
When information may be shared
Betzillo may share relevant information with hosting, payment, identity verification, security, customer support and other service providers where needed to operate the site and provide casino services.
Information may also be disclosed where required by law, regulation, court order or a competent authority. External services apply their own privacy policies when you follow their links or use their platforms.
Security
Security and sensitive information
Protecting account information
Betzillo uses appropriate security measures to protect account, identity, payment and support information. Keep your password and verification details private, use secure devices and contact support promptly if you suspect unauthorised access.
- Do not share your password or one-time security code.
- Keep recovery links private.
- Review payment and withdrawal details carefully before submitting them.
- Keep your browser, device and security software up to date.
Retention
Keeping and deleting information
| Information | Retention or control |
|---|---|
| Account and verification information | Kept for as long as needed to operate your account, complete checks, meet obligations and resolve disputes. |
| Payment and transaction records | Retained according to applicable legal, regulatory, security and accounting requirements. |
| Support conversations | 24/7 live chat and email |
| Cookies and browser data | Controlled partly through your browser and device settings, subject to the relevant cookie technology. |
The precise retention period depends on the information and applicable requirements. Betzillo may retain some records after account closure where it has a lawful reason to do so.
Your choices
Privacy rights and your options
You may contact Betzillo about your personal information, ask about access or correction, update relevant account details and manage available cookie settings. Some requests may require identity verification before they are handled.
Australian privacy rights may depend on the information, the processing involved and the applicable entity or law. The OAIC privacy principles provide information about Australian Privacy Principles, including access, correction and security. Contact Betzillo support first about account-specific records or privacy questions.
Continue reading
